Systemic Solution for Customs Process Management and Organisation Evaluation
Summary of the Doctoral Thesis
Aldis Čevers, Riga Technical University, Latvia
The goal of the research “Systemic solution for customs process management and organization evaluation” is to develop a systemic solution for the evaluation of the work and process management and organization of customs based on the study of factors influencing customs activities, on the basis of a common evaluation of customs functions and tasks and using an appropriate system of evaluation criteria and indicators.
The working hypothesis, which determined the subject and directions of the research: by accurately identifying the functions and tasks of customs authorities, indicators characterizing its work results and internal and external factors influencing it, it is possible to improve the customs process management system, and to choose the criteria for evaluating the performance results accordingly.
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